![]() ![]() 2-3 years of customer service experience in the financial services industry.With your knowledge and commitment, you will become a collaborative and resourceful member of the FDAS team, sharing best practices and creating an outstanding customer experience. To be effective, you will work closely with the Customer Service team as well as the broader FDAS team including Technology, Operations, etc., to drive customer satisfaction by developing a deeper understanding of their service needs and opportunities. CSAs are expected to have strong commitment to teamwork and shared success of the organization. You will focus on customer satisfaction with specific attention in the areas of overall customer experience, providing technical expertise, problem resolution, and process improvement. ![]() The Client Service Associate II (CSA) will work within a team structure focused on providing a world-class experience for Fidelity digital asset customers. The Roleįidelity Digital Asset Services is a growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to customers and prospects. You’ll have full access to work from home and capability to support our clients remotely. ![]() We offer virtual interviewing and onboarding, as well as access to our virtual training and support. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.We have an exciting opportunity for a remote, Fidelity Digital Asset Services Representative II in the Phoenix Metropolitan area! While you will work from home, you must reside near the Phoenix, Arizona area as occasional in-person participation with your peers is an important part of our culture. Must be able to adapt to a changing environment that focuses on world-class call service.ĬR&R is an equal opportunity employer. Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.Īdhere to assigned work schedule and maintain a positive outlook. Must be self-motivated and be able to multi-task with time management skills to ensure assigned responsibilities are completed in an efficient manner. Handle all other duties and assignments as required.Įxcellent written and verbal communication skills able to effectively communicate to all levels of management and customers. Must maintain monthly department scorecard with 90% and above standard.Īssists in mentoring program of new team members quality approach to work order accuracy. Knowledge of in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc. Master Levels 1 through 3 (Resi/Comm/Temp Serv) to assist all customers across all regions.Īssist customers with goal of achieving customer satisfaction on every call.Ĭomplete new hire training program and pass Quality Assessment monitoring. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers. The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA. CR&R Incorporated is one of Southern California's most innovative and successful environmental recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties. ![]()
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